Thank you for choosing Adore Daily.
If you have any questions, the answers below may help.
Orders
1. How do I place an order?
Browse our website and select the product you like.
Choose your preferred size and color, add the item to your cart, then proceed to checkout.
Enter your shipping information and complete the payment to place your order.
2. Can I cancel my order?
Yes, you may cancel your order before it has been shipped.
If the order has already been shipped, cancellation will no longer be possible.
If you wish to cancel an order, please contact our customer support as soon as possible.
3. How can I check my order status?
Once your order is shipped, you will receive an email containing your tracking information.
You can track your shipment using the tracking number provided in the email.
4. I did not receive an order confirmation email. What should I do?
Please check the following first:
· Spam folder
· Promotions folder
If you still cannot find the email, please contact our customer support team and we will help confirm your order status.
Shipping & Delivery
1. When will my order be shipped?
Orders are usually shipped within 1–2 business days.
2. How long does delivery take in Singapore?
Local Singapore delivery typically takes:
2–5 business days
Delivery times may vary depending on the courier company's schedule.
3. How much is the shipping fee?
For Singapore orders:
· Free shipping for orders above SGD 80
· SGD 4.90 shipping fee for orders below SGD 80
4. Which courier companies do you use?
We usually ship orders via:
· SingPost
· Ninja Van
· J&T Express
Our system will automatically select the most suitable courier service.
Privacy & Packaging
1. Will the package look obvious?
No.
All Adore Daily orders are shipped in discreet packaging:
· The outer package does not display product details
· No mention of lingerie or adult products
· No brand name shown on the packaging
This ensures your shopping experience remains private and discreet.
2. Will my family or colleagues know what is inside the package?
No.
The package looks like a regular e-commerce parcel with no indication of its contents.
Products
1. How do I choose the right size?
Each product page includes a size guide for reference.
If you are unsure about the size, feel free to contact our customer support and we will be happy to assist you.
2. Will the product look the same as the pictures?
We strive to ensure that product photos accurately represent the items.
However, due to differences in screen displays, slight color variations may occur.
3. What is the product quality like?
Adore Daily works with high-quality global manufacturers to ensure:
· Comfortable fabrics
· Fine craftsmanship
· A wide variety of stylish designs
Our goal is to provide you with a premium lingerie experience.
Returns & Exchanges
1. Can I return my order?
Due to hygiene reasons, lingerie items are considered intimate products, therefore we generally do not accept returns or refunds.
Exceptions may apply if:
· The product is defective
· You received the wrong item
2. What should I do if there is an issue with the product?
Please contact our customer support within 48 hours of receiving the product and provide:
· Your order number
· Photos of the product
We will assist you as soon as possible.
Payments
1. What payment methods do you accept?
We accept:
· Credit cards / Debit cards
· Shopify Payments
All payments are processed through secure encrypted payment systems.
2. Is payment secure?
Yes.
We use Shopify’s secure payment system and SSL encryption to ensure your payment information is fully protected.
Other Questions
1. Are your products suitable as gifts?
Absolutely.
Our products make wonderful romantic gifts, and they are delivered in discreet packaging.
2. How can I contact customer support?
If you have any questions, please feel free to contact us:
Email：
sophozcommerce@gmail.com
WhatsApp：
+65 8977 9536
WeChat ID：
+65 8977 9536
